SUPPORT
In accordance with article L. 221-28 of the Consumer Code, the Customer expressly acknowledges that any Cosmetic Product unsealed after delivery and cannot be returned for reasons of hygiene or health protection.
If you notice a factory defect or a defect on the goods after receipt of the order, we ask you to contact us immediately: make a complaint (in free form), take a photo of the goods and send an email to contact@ victoriastore.fr with the subject “Complaint” and proof of payment.
We will review your complaint within 3 business days.
Victoria Store will exchange the Product or reimburse the corresponding amount less any shipping costs, within fourteen (14) days of receipt of the returned Products.
The return is the responsibility of the Customer.
The Customer will be reimbursed on their bank card.